Reporting & documentation
Help gather accurate information, organize the timeline and prepare the employer’s supporting records.
WCB CLAIMS MANAGEMENT
Support your people.
Stay on top
of the claim.
Practical support with documentation, communication and return-to-work coordination—so your team knows what needs attention and what happens next.
PEOPLE FIRST. DETAILS CONNECTED.
A clear plan.
A supported return.
01Understand.
Facts, responsibilities
and next steps.
02Coordinate.
Records, communication
and suitable work.
03Follow through.
Progress, adjustments
and workplace learning.
✓Support the worker.
Keep the process moving.
Keep the process moving.
✓Organized claim documentation✓Clear communication & follow-up✓Safe return-to-work planning
SUPPORT THROUGH THE PROCESS
Less uncertainty.
Better follow-through.
A claim involves people, records and decisions. We help the employer organize its part of the process and keep the next steps visible.
Communication & coordination
Track outstanding information and support communication between the employer, worker and WCB, within the agreed authorization.
Modified work & return to work
Help identify meaningful duties, document arrangements and coordinate follow-up around the worker’s abilities and restrictions.
Supervisor readiness
Help supervisors understand reporting, respectful communication and their role in a workable modified-duty plan.
Workplace learning
Connect incident findings and claim follow-up with practical prevention and program improvements.
A RETURN THAT WORKS
Meaningful work.
Appropriate duties.
A plan people understand.
Timely, well-coordinated modified work can reduce avoidable time away and help workers stay connected to the workplace when it is medically appropriate.
We help put the practical pieces together. WCB determines claim entitlement and benefits; return-to-work arrangements must reflect the worker’s functional abilities and restrictions.
WCB-Alberta return-to-work guidance ↗A PRACTICAL PLAN CONNECTS
- The workReal tasks and their physical or cognitive demands.
- The worker’s abilitiesCurrent restrictions and appropriate guidance.
- The arrangementDuties, hours, responsibilities and review points.
- The follow-upCheck progress and adjust when circumstances change.
BUILD CAPABILITY BEFORE YOU NEED IT
An injury response
shouldn’t start from scratch.
Prepare your supervisors.
Clarify who reports, who gathers information and who stays in contact with the worker.
Know your work options.
Review job demands and potential modified duties so suitable options are easier to consider.
Keep the records useful.
Use clear offers, progress records and review points to support consistent follow-up.
OFFICIAL INFORMATION
WCB-Alberta information
for employers.
Go straight to the official guidance, forms and tools. These links are for Alberta; requirements and processes differ in other jurisdictions.
START HERE
Employer resource centre ↗
WCB-Alberta’s central resource page for employers.
REPORTINGReport an injury ↗
Understand when an employer report is required and how to submit it.
CLAIMSThe employer claims process ↗
See the stages of a claim and the employer’s part in the process.
RETURN TO WORKReturn-to-work planning ↗
Find guidance for coordinating a worker’s return.
MODIFIED WORKBuild a modified-work program ↗
Explore the practical pieces of a workplace modified-work program.
FORMS & GUIDESEmployer forms and guides ↗
Find current forms, guides and supporting employer materials.
LEARNINGEmployer seminars and workshops ↗
Explore WCB-Alberta learning opportunities for employers.
ONLINE SERVICESmyWCB employer access ↗
Go to WCB-Alberta’s sign-in page for online services.
Official resources checked 22 October 2026. Links open in a new tab.
72HOURS
Know the Alberta reporting requirement.
For injuries or illnesses that meet WCB-Alberta’s reporting criteria, employers must report within 72 hours of becoming aware. Modified work beyond the accident date can itself trigger reporting. Contacting us does not submit a WCB report.
Check the full reporting criteria ↗A FEW PRACTICAL QUESTIONS
Clear expectations.
Useful answers.
Can you help with an active claim?
Yes. Reach out with a general description of the support you need. We agree on scope, authorization and the appropriate way to review detailed records before beginning.
Can you help us prepare before an injury happens?
Yes. Supervisor guidance, reporting routines, job demands information and a practical modified-work program can all be addressed before a claim arises.
Does modified work mean a claim does not need to be reported?
No. WCB-Alberta reporting criteria can include modified work beyond the date of accident, medical treatment beyond first aid and other specified outcomes. Follow the official reporting requirements even when suitable work is available.
Can you guarantee a claim outcome or premium reduction?
No. WCB makes entitlement and benefit decisions. Our role is to help you provide accurate information, meet responsibilities and coordinate appropriate workplace support.
Tell us where
you need a hand.
Tell us what your business needs. We’ll help you work out the next step.